In the spirit of "high quality, excellent service and development", with the concept of "high quality products, reasonable price, and attentive service" and the principle of responsibility and openness, we solemnly promise you.
First, the products are issued with inspection certificate and instruction manual to ensure that users can correctly install and use our products.
Second, our company guarantees that the products are produced and inspected according to the relevant national standards, and the unqualified products will never leave the factory. We guarantee that we will strictly perform and fulfill the three packages of products, and strictly implement the relevant provisions of the national after-sales service for industrial products. If the buyer can confirm that the products are correctly installed and used in accordance with the methods suggested by our company within 13 months from the date of shipment or within 12 months from the date of installation (whichever comes first), and can confirm that the products themselves do have design, material or processing defects, and submit a written application to our company, we will provide free of charge for the defective products. The Company will recall the defective product for free repair, replacement or full refund at the order price.
Third, the user of our products quality objections, the company to ensure that the user objections within 24 hours after the receipt of processing advice. If the need for on-site solutions, to ensure that professional technical service personnel sent, and to do quality problems are not resolved service personnel do not withdraw. For each piece of user feedback on product quality issues and the results of the treatment of our company will be archived.
Fourth, in any case, the company bears the labor, materials, equipment, engineering or other related costs caused by the repair and replacement of defective products.
Our company's service tenet: efficient, responsible, to solve the problem
Our company's service goal: 100% customer satisfaction.